FAQ.s

Frequently Asked Questions (FAQ)

Welcome to Emirates Martx!
Here you’ll find answers to the most common questions from our customers across the UAE. If you still need help, our support team is always ready to assist you.

🔐 Q. Is ordering on your website secure?

A. Absolutely. Emirates Martx uses industry-standard SSL encryption to protect all your personal information. Your data is handled with complete privacy and confidentiality.

📧 Need help? Email us at: emiratesmartx@gmail.com

🛒 Q. How do I place an order?

Ordering from Emirates Martx is simple:

  1. Browse and select the product you want

  2. Click “Add to Cart”

  3. Proceed to checkout

  4. Enter your delivery details

  5. Choose Cash on Delivery as your payment method

  6. Click “Place Order” – you will receive confirmation by WhatsApp or email

❌ Q. Can I cancel my order?

A. Yes, you can cancel your order if:

  • You contact us within 1 hour after placing the order

  • You cancel during our confirmation call

📞 WhatsApp: +923297494908
📧 Email: emiratesmartx@gmail.com

🔁 Q. What is your return policy?

You can request a return within 24 hours of delivery if:

  • The item is damaged, defective, or incorrect

  • You provide valid photo/video proof of the issue

For full details, please refer to our Return Policy page.

💸 Q. What is your refund policy?

Approved refunds are processed through:

  • Store credit

  • Original payment method (if applicable)

Please check our Refund Policy page for complete information.

🚚 Q. What are the shipping charges?

  • UAE: Free shipping on all orders

  • Other GCC Countries: Shipping charges are calculated at checkout

📦 Q. Which courier services do you use?

We ship using trusted logistics partners, including:

  • Aramex

  • DHL

  • Local UAE couriers

⏱️ Q. What is the delivery time?

  • UAE Orders: Estimated delivery within 2–3 working days

(Delivery times may vary slightly depending on location and courier factors.)

🛍️ Q. What if a product is out of stock?

If a product is out of stock, simply message us on WhatsApp.
We’ll notify you when it becomes available again or assist you with a pre-order.

📞 WhatsApp: +923297494908