Shipping Policy
Shipping Policy β Emirates Martx
At Emirates Martx, we are committed to delivering your products quickly, safely, and efficiently across the United Arab Emirates (UAE).
1. Shipping Coverage
We currently deliver to:
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All cities and regions within the United Arab Emirates (UAE)
π¦ Note: We do not offer shipping to other GCC countries or international destinations at the moment.
2. Estimated Delivery Time
π UAE Orders:
Estimated delivery within 2β3 working days
β³ Delivery times may vary due to courier delays, peak seasons, weather conditions, or product availability.
3. Shipping Fees
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UAE: Free Shipping on all orders
No hidden fees β the price you see is the price you pay.
4. Order Processing
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Orders are processed within 24β48 hours after confirmation (excluding weekends and public holidays)
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You will receive confirmation via WhatsApp, SMS, or phone call once your order is prepared for dispatch
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Tracking information will be shared when available
5. Cash on Delivery (COD)
COD is available for all UAE orders.
Please ensure your phone number and address are accurate to avoid delays.
Payment is made in cash directly to the courier upon delivery.
6. Delivery Delays or Issues
While we aim to deliver on time, delays may occur due to:
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Weather or unforeseen conditions
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High-demand or holiday seasons
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Incorrect or incomplete delivery details
π For assistance with shipping delays:
WhatsApp: +923297494908
Email: emiratesmartx@gmail.com
7. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
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Contact us within 24 hours of receiving your order
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Provide photo/video evidence
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Our team will assist with a replacement or refund as per our Return Policy
8. Order Tracking
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Tracking details will be shared through WhatsApp or SMS when available
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Some items fulfilled by external suppliers may not include tracking
9. Need Help?
Our support team is always here to help with shipping-related inquiries.
π WhatsApp: +923297494908
π§ Email: emiratesmartx@gmail.com